Exchange and return policy

Nob offers its customers high-quality products, manufactured with advanced technology and the best raw materials available on the market. Even so, defects can occur, and to always achieve maximum customer satisfaction, we have created the Nob Exchange and Return Policy, which you can learn about below.

General conditions

Any issues requiring exchanges or returns must first be reported to our SAN – Nob Customer Service team via WhatsApp at 48 3348 9137 or by email. nob@nobmultisports.comThe product should only be sent back to the factory after you have received instructions from our team.

If any of the following situations occur, refuse to receive the product: 

  • Open or damaged packaging;
  • Damaged product;
  • Product does not match the order;
  • Lack of accessories.

If you still receive the product, please contact our customer service team within 72 hours.

Defective product

The exchange request must be communicated to our customer service team within seven calendar days from the date of receipt.


All Nob products have a 6 (six) month warranty against any manufacturing defects, starting from the purchase date specified on the invoice.


Products should preferably be returned in their original packaging. It is essential that the goods include the invoice, labels, and all accessories (if any).


After a physical inspection of the product and confirmation of any defect, Nob reserves the right to decide whether to repair or replace it. In this case, all shipping and return expenses are the responsibility of Nob.

 

If misuse is found and repair is possible, a service quote will be provided, which will only be performed upon customer approval. In this situation, all transportation costs will be the customer's responsibility.

 

The warranty will be automatically voided if the product undergoes any type of repair or intervention by unauthorized persons.

 

The products will be returned to the customer whenever no defect is found, or if any of the conditions described above have been violated.

Return due to regret, withdrawal or dissatisfaction

To return a product due to regret, withdrawal or dissatisfaction, the following conditions must be observed:

  • The deadline to cancel the purchase of the product is up to seven calendar days, counting from the date of receipt;
  • If the product is in perfect condition, it must be returned in its original packaging, showing no signs of use, with the original seal intact, accompanied by the invoice, labels, and all accessories (if any), in order for the payment refund to be processed.
  • All shipping costs will be covered by the customer.

Limits of liability

NOB is not responsible for damages resulting from misuse, as well as for accidents resulting from failure to follow the instructions and warnings contained in the product.

Address for shipping product

Forward the product to:

Nob Multisports
Santos Saraiva Street, 647 – Warehouse 2
Strait – Florianópolis – SC
CEP (POSTAL/ZIP CODE): 88070-100

How to cancel a product purchase

If the chosen payment method was a bank slip and payment has not yet been made, the order will be automatically canceled within the bank slip's expiration date, without any cost to the buyer.

If the order was placed using another payment method, it is necessary to wait for payment confirmation and then request its cancellation. Please contact the SAN – Customer Service team via WhatsApp at 48 3348 9137 or by email. nob@nobmultisports.com.

How to exchange your product

Please refer to the Exchange and Return Policy and request an exchange from our SAN – Nob Customer Service team via WhatsApp at 48 3348 9137 or by email. nob@nobmultisports.com.

It is necessary to inform:

  • Order number or buyer's CPF;
  • Product code – as stated on the invoice;
  • The reason for the exchange.

Refund of amounts for canceled orders

Nob will refund the amounts paid using the same payment method chosen during the purchase process.

  • CREDIT CARD – the card administrator will be notified and the refund will occur in up to two subsequent invoices;
  • BANK SLIP or ONLINE BANKING – the refund will be made via DOC (Payment of Deposit) to the checking account specified by the consumer within 10 business days. The CPF of the checking account holder must be the same as the one who placed the order (customer's CPF).

IMPORTANT: In case of return, the refund will only be processed after our team at the factory receives and analyzes the condition of the product(s).

Deadline for resolving the exchange

Nob has 30 (thirty) consecutive days, counting from the date of receipt of the product at our factory, to resolve the issue reported to our customer service team.

Questions, complaints, compliments and suggestions

Send your message to SAN – Nob Customer Service via WhatsApp at 48 3348 9137 or by email at nob@nobmultisports.com

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